Turn Customer Requests into Solutions — Automatically

Introduction

Customer support shouldn’t feel like chaos.

With Formpify, you can create a simple, organized Support Request Form that helps you manage inquiries efficiently — right inside your Shopify store.

Why Use a Support Form

• Keeps all messages in one place
  
• Reduces email clutter
  
• Collects all necessary info upfront
  
• Provides a faster response time

How to Set It Up

1. Choose a “Customer Support” template.
   
2. Add key fields: order number, issue type, message.
   
3. Use conditional logic (e.g., show different fields for “Shipping” vs. “Refund”).
   
4. Connect to your support email or CRM through Zapier.

Pro Tip 💡

Enable auto-confirmation emails so customers know their request was received — it builds trust instantly.

Stop losing track of customer messages.
With Formpify, every support request goes straight into your workflow — clean, organized, and actionable.

👉 Start building your support form today at formpify.com