Introduction

Formpify "the App" provides form building and data collection services "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Shop Information: Shop domain, name, email, and contact details
• Product Data: Access to read and write product information for form integration
• Script Tags: Permission to install script tags for form embedding
• Webhook Access: Ability to receive webhook notifications for app events

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

• Merchant Information: Your name, email address, phone number, and billing information for account management
• Form Submissions: Data submitted through forms created with our app, including customer names, emails, phone numbers, and any other information collected through your forms
• Technical Data: IP address, browser type, time zone, and information about cookies installed on devices
• Usage Data: Information about how you use our app, including form creation, editing, and submission analytics

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

• Cookies: Data files placed on your device that include an anonymous unique identifier
• Log Files: Track actions occurring on the site, collecting IP address, browser type, and timestamps
• Web Beacons: Electronic files used to record information about how you browse the site

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

• Provide form building and data collection services
• Process and store form submissions
• Send form submission notifications
• Provide customer support and technical assistance
• Communicate with you about app updates and features
• Optimize and improve the App
• Ensure compliance with our terms of service
• Prevent fraud and abuse

Sharing Your Personal Information

We may share your personal information with the following third parties:

• Shopify: To provide the app services and comply with Shopify's requirements
• Service Providers: Third-party services we use for hosting, analytics, and customer support
• Legal Requirements: When required by law or to protect our rights

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you or to pursue our legitimate business interests. Your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

We will maintain your personal information and form submission data for our records unless and until you ask us to delete this information. We retain data for as long as your account is active or as needed to provide services to you.

Data Security

We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption and security practices to safeguard your information.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

support@formpify.com